10 Year Warranty

10-Year Furniture Warranty

At Modern House, we take pride in the quality, craftsmanship and construction of our furniture. Every piece is manufactured with attention to detail, using carefully selected materials to provide comfort, durability and lasting value.

To give our customers additional peace of mind, we provide a 10-Year Full Warranty on our furniture, covering qualifying manufacturing and workmanship defects relating to the structural frames, upholstery and stitching.

This policy explains the warranty coverage, exclusions, claim procedures and after-sales support available to our customers.

1. Warranty Coverage

Modern House provides a 10-year full warranty covering the following manufacturing and workmanship defects:

1.1 Structural Frame Defects

  • Structural defects in the furniture frame resulting from faulty manufacturing or workmanship.
  • Structural frame failures that occur under normal residential use.
  • Defective frame construction that compromises the stability or structural integrity of the furniture.

1.2 Upholstery Defects

  • Manufacturing defects affecting the upholstery of the furniture.
  • Defects in upholstery installation or application resulting from poor workmanship.
  • Premature upholstery separation or failure directly attributable to a manufacturing defect.

1.3 Stitching and Seam Defects

  • Stitching that separates or unravels due to manufacturing or workmanship defects.
  • Defective seams resulting from improper stitching during production.
  • Other stitching-related failures attributable to the original manufacturing process.

All warranty claims are subject to inspection and assessment by Modern House.

2. Warranty Exclusions

The 10-year warranty does not cover damage or deterioration resulting from circumstances outside the scope of manufacturing and workmanship defects.

The following are excluded:

  • Normal wear and tear resulting from everyday use.
  • Cushion sagging or foam compression resulting from normal use over time.
  • Damage caused by misuse, negligence, improper handling or failure to care for the furniture appropriately.
  • Accidental damage, including cuts, tears, burns, scratches or impact damage.
  • Stains, spills, discolouration, fading or damage caused by cleaning chemicals or unsuitable cleaning methods.
  • Damage caused by pets, children or other external factors.
  • Damage resulting from exposure to excessive moisture, direct sunlight or unsuitable environmental conditions.
  • Damage caused during relocation, transportation or handling after delivery.
  • Furniture that has been modified, altered or repaired by an unauthorised third party.

Important: The warranty covers qualifying manufacturing defects and does not constitute insurance against general furniture deterioration or accidental damage.

3. Warranty Claim Procedure

Customers who experience a potential manufacturing or workmanship defect must submit a warranty claim directly to our customer support team.

All claims must be submitted via email:

Email: support@modern-house.co.za

To assist us in assessing the claim, customers must provide:

  1. Their original Modern House order number.
  2. A detailed description of the problem experienced.
  3. Clear photographs or videos showing the affected area.

Our customer support team will review the information and determine whether the reported issue falls within the scope of the warranty.

Where necessary, additional photographs, information or a physical inspection may be requested before a claim is approved.

4. Repairs and Replacements

Once a warranty claim has been assessed and approved, Modern House will determine the appropriate corrective action.

Depending on the nature and extent of the defect, the resolution may include:

  • Repairing the affected component.
  • Replacing the defective component.
  • Replacing the affected furniture item where repair is not reasonably practical.

Modern House will determine the most appropriate resolution based on the nature of the manufacturing defect and the condition of the furniture.

Customers must obtain approval and instructions from our support team before arranging the return or transportation of any furniture.

5. Collection and Transportation Costs

Transportation arrangements for approved warranty claims will be coordinated with our customer support team.

For customers residing outside Gauteng, transportation costs associated with returning furniture for an approved warranty inspection, repair or replacement will be the customer’s responsibility.

Customers should contact our support team before arranging transportation to ensure that the correct delivery address and return procedure are followed.

Transportation arrangements and costs will be communicated to the customer before the process proceeds.

6. Warranty Repair and Replacement Timeframes

Our standard manufacturing turnaround time is approximately 15 working days.

Where an approved warranty claim requires manufacturing, repair or replacement, this estimated timeframe will generally apply.

Please note:

  • The timeframe is an estimate and not a guaranteed completion date.
  • Complex repairs may require additional time.
  • Availability of materials and components may affect turnaround times.
  • Transportation and delivery scheduling may require additional working days.

Our support team will communicate relevant updates throughout the process.

7. Conditions of the Warranty

To qualify for warranty assistance:

  • The furniture must have been purchased directly from Modern House.
  • The customer must provide a valid order number or proof of purchase.
  • The reported issue must fall within the specified warranty coverage.
  • The customer must follow the official warranty claim procedure.
  • The furniture must have been used under normal residential conditions and reasonably maintained.

The warranty applies to the original purchaser and is linked to the original purchase.

8. Consumer Rights

This 10-years full warranty is provided in addition to any rights customers may have under applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008.

Nothing in this warranty policy is intended to exclude, restrict or replace any consumer rights that cannot legally be excluded or limited.

Where applicable, customers retain their statutory rights and remedies independently of this additional warranty.

9. Contact Our Support Team

For warranty claims, after-sales assistance or any questions regarding our furniture warranty, please contact:

Modern House Customer Support

Email: support@modern-house.co.za

WhatsApp : (067) 670 5033

Website: www.modern-house.co.za

We value our customers and remain committed to providing quality furniture, reliable craftsmanship and dedicated after-sales support.

Modern House – Designed for Modern Living.