Shipping policy

Thank you for shopping with Modern House. We are committed to ensuring timely and efficient delivery of your orders. Please review our shipping policy below.

1. Handling Time
- Orders takes within 5 - 10 business days lead time after payment confirmation.

2. Shipping Time
- Orders are delivered 1 - 3 days after lead-time completion.
- Delivery times may vary based on location and courier services.

3. Shipping Rates
- Shipping fees are calculated at checkout. 

4. Tracking Information
- Once your order has been dispatched, you will receive a confirmation via email or SMS/Call for Delivery.

5. Delivery Conditions
- Orders are delivered to the address provided at checkout. Please ensure all details are correct to avoid delays.

- If no one is available at the delivery address, a re-delivery attempt will be made, or collection arrangements will be provided by the courier.

6. Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the issue.
- If your order is lost in transit, we will work with the courier to resolve the issue and arrange for a replacement or refund.

7. Contact Us
For any shipping-related inquiries, please reach out to our support team:
- Email: support@modern-house.co.za
- Phone: +27 67 670 5033
- Address: The Hill, Johannesburg South, Gauteng, 2197